Refund policy

At Medaza, we maintain the highest standards of safety and quality for the medical consumables and devices sold through our platform. Because these products are used in clinical environments, our return policy is strictly enforced to ensure the safety of all healthcare providers and patients.

1. Return Window

You have 14 calendar days from the date of delivery to initiate a return request. Requests made after this 14-day window will not be accepted.

2. Condition of Items (The "Sterile Seal" Rule)

To be eligible for a return, items must be:

  • Unopened and Unused: All medical consumables (e.g., IV tubes, catheters, syringes) must be in their original, vacuum-sealed, or tamper-evident packaging.

  • Original Condition: Devices must be in the original box with all manuals, accessories, and protective packaging intact.

  • Safety Check: Any item that has been opened, or where the sterile barrier has been compromised, is strictly non-returnable due to health and safety regulations.

3. Restocking Fee

A 15% restocking fee will be deducted from your final refund amount for all eligible returns. This fee covers the cost of mandatory quality control inspection and re-processing into the vendor's inventory.

4. Return Shipping

  • Customer Responsibility: The customer is responsible for all return shipping costs.

  • Tracking Required: We strongly recommend using a trackable shipping service and purchasing shipping insurance. Medaza and its vendors are not responsible for return shipments lost or damaged in transit.

  • Address: Do not "Return to Sender." You must use the specific return address provided by our support team, as items must be returned directly to the originating vendor's warehouse.

5. Final Sale Items

The following items are Final Sale and cannot be returned:

  • Items marked as "Final Sale" or "Clearance" on the product page.

  • Custom-ordered medical kits or specialized equipment.

  • Expired or short-dated products (sold at a discount).

6. Damages and Issues

Please inspect your order upon reception. If an item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery. In cases of vendor error or manufacturing defects, the 15% restocking fee and return shipping costs may be waived at our discretion.

7. Refund Process

Once the vendor receives and inspects your return, we will notify you of the approval or rejection of your refund. If approved, the refund (minus the 15% restocking fee) will be processed to your original payment method. Please note it may take 5–10 business days for your bank to post the credit. If you want to return items you purchased, click here